Platform Reviews & Health Checks
Reviewing workflows, automations, and platform configuration to identify risks, simplify complexity, and provide a clear path for improvement.
Independent ServiceNow Expertise
Waseem Abbas
ServiceNow Specialist
CSA | CAD | CIS-ITSM | CIS-CSM | CIS-Discovery
Helping organisations simplify and optimise complex ServiceNow environments through workflow reviews, automation improvements, integrations, and platform health checks.
- CSM
- ITSM
- CMDB
- CSDM
- FSM
- AI Agents and Capabilities
- Integrations
- Workflow Automation
- Platform Optimisation
Focused on
Practical ServiceNow delivery
Specialism
Implementation
Approach
Hands-on
Style
Clear & Reliable
Availability
Project-Based
About
A practical partner for ServiceNow customer operations
I am a ServiceNow specialist with over 6 years of experience delivering implementations, platform development, and integrations across a range of organisations.
My work centres around CSM, ITSM, CMDB, process automation, integrations, and platform improvements that help teams move faster and deliver better customer experiences.
Featured Service
ServiceNow Workflow Health Check
A short, fixed-scope review for teams that have inherited complex ServiceNow workflows or want a clearer view of maintainability, performance, and future improvement opportunities.
Who it is for
- Teams with complex or hard-to-maintain Flow Designer automations
- Organisations struggling to troubleshoot workflow behaviour
- Platforms with duplicated, unclear, or inherited automation logic
- Teams wanting an independent review before making further changes
What is included
- Review of key workflows, flows, and automation patterns
- Identification of complexity, duplication, and maintenance risks
- Practical recommendations to improve stability and maintainability
- Prioritised findings summary and remote walkthrough session
Services
How I can help
ServiceNow Implementation
Supporting organisations with design, implementation, and delivery to create practical service experiences for teams and customers.
Integrations
Connecting ServiceNow with external systems and internal tools to reduce manual work and improve data flow.
Workflow Automation
Building automations that simplify repetitive tasks, improve handoffs, and create more consistent operational processes.
Platform Optimisation
Reviewing and improving existing setups to make your ServiceNow platform cleaner, more scalable, and easier to support.
Contact
Let’s talk about your ServiceNow goals
Available for short, project-based ServiceNow engagements, including workflow reviews, platform health checks, automation improvements, and consulting support.